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Friendly Faces Website

The ACI Rural Health Network proudly announce the launch of a refreshed Friendly Faces Helping Hands Website today to acknowledge National Carers Week and the silent and unwavering commitment our carers contribute to the health and wellbeing of our communities each and every day.

The outcome of a two year project; Improving the Rural Patient Journey Initiative, the www.friendlyfaces.info website provides country people and their families / carers, with practical  information about hospitals, accommodation and support services when healthcare is required in an unfamiliar city a long way from home. Statistics show that each year, almost 600 rural residents in NSW suffer a serious trauma which requires lengthy hospitalisation in a location far from home.

Inspired by Kelly Foran using her own personal experience, the website was designed  to feature local information about 28 major hospitals in NSW and neighbouring states. The website and hotline phone support are designed by country people for country people,  as a centralised ‘go to’ place for rural patients and their families or carers to get the help they need to make a trying time easier and minimise the overwhelming feelings of isolation. “Knowing where to access parking, cheap eats, supermarkets, accommodation and even hairdressers for people, or their family or carer when they are away from home for long periods, is crucial to their ability to cope in this overwhelming situation,” Kelly said.

Attached is a Flyer, promoting the launch of the new-look Friendly Faces Helping Hands Website, which includes a QR code to take you straight to the website via your mobile phone. The website is the ‘go to’ place for help at your fingertips:

  • linking rural communities to the major hospitals, health facilities and health resources within cities.
  • assisting people to access quality information to make a trying, traumatic time easier.
  • Helping people who are a long way from home to get control of some of the situation.
  • basing all of this on lived experience.

As part of National Carers Week celebrations, please distribute broadly through your networks and share via your Consumer / Carer contacts as appropriate.

Our Funding

We are funded by the NSW Department of Communities and Justice under the Early Intervention Prevention Program and Families NSW. Engage2Change Men’s Behaviour Change Project is funded by NSW Office of Women. Speakout4kids is funded by the Benevolent Society.

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